Skip to main content

FAQ & Support

1. FAQ​

Q1: What data format should I support?​

JSON is the standard and required format. XML support is optional.

Q2: What happens if my service is slow or unavailable?​

Candescent implements a circuit breaker pattern. If response times consistently exceed thresholds, Candescent will:

  • Open the circuit and stop calling your service temporarily
  • Present challenge responses to end users
  • Re-attempt connection once your service recovers

Q3: How do I issue credentials to Candescent?​

You must provide Candescent with:

  • Client ID
  • Client Secret
  • API endpoint URLs (sandbox and production)
  • SSL certificates if using client certificate authentication

Q4: What is the difference between Transactional and Behavioral anomaly detection?​

Transactional: Analysis of individual transaction characteristics (amount, recipient, timing).

Behavioral: Analysis of user behavior patterns (typing, navigation, device usage) typically requiring UI integration for data collection.

Q5: How should I handle the adJourneyId field?​

This field is used for behavioral anomaly detection. It's generated by the Candescent UI and sent to your service. Use it to correlate behavioral data collected from the same UI session/journey.

Q6: What is the maximum number of activities in a bulk request?​

There is no hard limit specified, but your service should handle bulk requests efficiently. Typical batch sizes range from 100-1000 activities.

Q7: How do I know which Financial Institutions to support?​

Candescent coordinates the onboarding of each Financial Institution. Historical data is loaded before the institution is enabled for anomaly detection.

Q8: Do I need to store all banking activity data?​

Yes, you should store activity data to build and improve your risk models. You must also support the delete API for data compliance requirements.

2. Support​

Documentation​

For additional documentation and resources, visit:

https://docs.candescent.com

Partner Support​

For all integration questions, technical support, or to begin the certification process, please contact your Candescent representative.